DD99 Terms and Conditions —
Please read before use

These Terms & Conditions form a legal agreement between the dd99 platform and its users. By using the dd99 website or mobile application, you are automatically deemed to have accepted these Terms & Conditions in full.

Dd99 is an internationally licensed online gaming platform operating in select jurisdictions worldwide. Using dd99 from a country or region where online gaming is prohibited by law is strictly forbidden, and full responsibility lies with the user.

Dd99 reserves the right to update these Terms & Conditions at any time. Changes will be announced on the website and, where applicable, communicated via email. Continued use of the platform following any changes will be considered acceptance of the updated terms.

The following requirements must be met to open an account with dd99:

• You must be at least 18 years of age.
• Each person may register only one account. If multiple accounts belonging to the same individual are found, all accounts will be closed and balances may be forfeited.
• You must provide your correct name, address, date of birth, and contact details at the time of registration.
• Opening an account with false information is strictly prohibited.
• Your account password must be kept confidential and must not be shared with anyone.

As part of its KYC (Know Your Customer) process, dd99 may request a copy of your national ID, passport, or other valid identification — particularly before processing large withdrawals. This verification is mandatory, and withdrawals may be placed on hold until the process is complete.

If you notice any unauthorized access or suspicious activity on your account, contact dd99 customer support immediately. dd99 will not be held responsible for any account losses if customer support is not notified.

Dd99 takes the protection of minors extremely seriously. Anyone under the age of 18 is strictly prohibited from opening an account or playing on dd99.

If dd99 suspects that a user is underage, the account will be immediately suspended and the necessary documents will be requested for age verification. Failure to provide proof will result in permanent account closure and forfeiture of all balances.

Dd99 regularly offers a variety of bonuses and promotional offers. The following general terms apply to claiming and using these bonuses:

• Wagering Requirements: Each bonus comes with specific wagering requirements that must be met before a withdrawal can be made. These are typically 20x to 30x the bonus amount.
• Validity Period: Every bonus has a specific validity period. Any unused bonus will be automatically cancelled once it expires.
• Single Use: Each bonus offer can only be used once per account. Claiming the same bonus multiple times from the same household, device, or IP address is strictly prohibited.
• Game Restrictions: Some bonuses can only be used on specific games. This will be stated in the detailed terms of each offer.
• Maximum Bet Limit: A maximum bet limit per round may apply while using a bonus.

Dd99 reserves the right to modify, suspend, or cancel any bonus programme at any time. Any abuse of bonuses or fraudulent claiming of bonuses will result in forfeiture of the relevant bonus and winnings, and may lead to account closure.

Deposits on dd99 can be made via popular Bangladeshi mobile banking services including bKash, Nagad, and Rocket. The following rules apply to all deposits:

• Deposits must be made only from a payment method registered in your own name.
• Depositing from a third-party account is strictly prohibited.
• The minimum deposit amount is BDT 100.
• Deposits are usually credited to your account instantly. If there is a delay for any reason, please contact support with your receipt number.
• Dd99 reserves the right to investigate suspicious deposit transactions.

Dd99 never charges any additional fees on deposits. However, your payment provider may apply its own transaction fees, which are entirely the user's responsibility.

The following conditions apply to all withdrawals from dd99:

• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the original deposit.
• KYC verification must be completed before your first withdrawal.
• Withdrawals will be put on hold until the bonus wagering requirements are fulfilled.
• Standard withdrawal processing may take anywhere from 1 to 24 hours.
• Multiple withdrawal requests can be submitted at the same time, but each will be processed separately.

Dd99 reserves the right to investigate suspicious withdrawal requests. Withdrawals may be temporarily placed on hold during an investigation. If fraud is confirmed, the withdrawal will be cancelled and the account permanently closed.

All games on dd99 use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. This ensures that every game outcome is completely random and fair.

• If you lose your connection during a game, the result will be saved on the server and will be available once you reconnect.
• If a game is left incomplete due to a technical issue, dd99 will refund the amount wagered on that round.
• In Live Casino games, the dealer's decision is final.
• In the event of a dispute regarding game rules, server logs will be reviewed and a decision will be made accordingly.

Dd99 reserves the right to temporarily or permanently remove any game. Advance notice will be posted on the website whenever new games are added or existing game rules are changed.

The following activities are strictly prohibited on dd99 and will result in permanent account closure:

• Attempting to hack the game system or manipulate software.
• Playing games using bots or automated software.
• Using the platform for money laundering or any other illegal financial activity.
• Bonus abuse or claiming bonuses from multiple accounts.
• Unauthorized access to another user's account.
• Spreading false information about or defaming dd99.
• Abusing or harassing other users.

Dd99 believes gaming is a form of entertainment — it should never be seen as a source of income or a solution to financial difficulties. That is why we place responsible gaming at the heart of everything we do.

Dd99 offers the following responsible gaming tools:

• Deposit Limits: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Session Limit: Set a time limit for how long you play in a single session.
• Loss Limit: Decide in advance the maximum amount you are willing to lose in a given period.
• Self-Exclusion: Take a break from your account for a set period of time.
• Reality Check: Review a summary of your gaming sessions at regular intervals.

If you notice signs of gaming addiction or find it difficult to control your gaming habits, contact dd99 support right away. Our team will help you access the right assistance. For more information, visit our Responsible Gaming View page.

Dd99 reserves the right to suspend or permanently close an account under the following circumstances:

• In the event of a breach of terms and conditions.
• If evidence is found that an account was opened using false information.
• In the event of KYC verification failure.
• If proof of being underage is found.
• Extended inactivity on the account (more than 12 months).
• At the user's own request.

Users will be notified by email before their account is closed, unless the closure is due to a rule violation. Any valid balance will be returned through the standard process. However, if an account is closed due to a rule violation, the balance may be forfeited.

If you wish to close your account, please contact customer support. Make sure to withdraw any remaining balance before the account is closed.

Dd99 takes the security of your personal information very seriously. Under our data protection policy:

• Your personal information will never be sold to third parties.
• All data is protected with SSL 256-bit encryption.
• Payment information is stored in compliance with PCI DSS standards.
• Information may need to be disclosed to authorities when required by law.
• You may request to view or delete your data at any time.

For more details, visit our Privacy Policy Read the page.

Dd99 reserves the right to partially or fully update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-site notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions or complaints about these Terms & Conditions, please contact our customer support team. We provide 24/7 support.